Questions

Not Sure?

You asked.
We answered.

Here are the questions and answers that are usually top of mind.

What happens if I can’t attend?

You are able to transfer your registration to another person by going to your registration confirmation email and selecting “manage registration” or “contact the organizer.”If you need to cancel your registration, please contact eventreg@phenompeople.com. You’ll receive a response within 24 hours. Once your cancellation is approved, you’ll receive a refund within 3-5 business days.

Will IAMPHENOM conference sessions be available after the event?

Yes, sessions from the main conference will be recorded and available for attendees after the event.

Will there be networking opportunities?

Of course! In addition to the conference and Expo Hall, IAMPHENOM is hosting a cocktail welcome reception, party, and other fun activities you will not want to miss!

How do I book my hotel?

IAMPHENOM attendees will have access to a discounted rate at specific surrounding hotels. Please check back for more details!

Do I have to pay with a credit card?

No. For additional payment methods, please contact eventreg@phenompeople.com.

How do I use my promo code?

After you click “Register now,” a window will pop up where you can add your ticket to your cart. Under the ticket info, there is a box with the words “Promo code.” Enter your code and click “Apply.” Please be sure there are no additional spaces in the field.

I need help with my purchase.

Please reach out to eventreg@phenompeople.com. If you need to cancel your registration please contact eventreg@phenompeople.com. You’ll receive a response within 24 hours. Once your cancellation is approved, you’ll receive a refund within 3-5 business days.

Is parking available?

There is valet parking at most hotels, as well as multiple parking garages within a few blocks of the convention center. Prices vary by garage, and you can find a list of garages here: https://philapark.org/garages/. Street parking is very limited. If possible, we recommend using public transportation or Uber/Lyft.

Does this event qualify for SHRM and HRCI credits?

Yes! Attendees who attend sessions during the event will receive an email following the event with a code to redeem SHRM and HRCI credits.

Is there an app I can download?

Yes! More details coming soon.

What is the dress code?

The dress code for the conference is business casual — we can’t wait to see you in person! Remember, meeting rooms can be chilly so bring a comfortable sweater or jacket. A general coat check will be available during the conference on the Terrace level by registration.Dress to impress in cocktail attire for the Customer Awards Gala on Tuesday, and keep it casual for the Party at Reading Terminal on Wednesday — come ready to celebrate!

Where is the venue?

IAMPHENOM is hosted at the Pennsylvania Convention Center (119 N. Broad St. | Philadelphia, PA 19107) this year! Please enter on Broad St. between Race and Arch St. There are multiple events going on simultaneously at the Convention Center, so please use this entrance.